Shipping Information

 

Because a fresh deck is a happy deck, all decks are made to order. We ask that you allow us up to 10 business days to fresh build your deck with care and exceptionalism.

Order processing time and shipping time are not the same thing. Please allow us time to process your order before it is shipped.

Some simple orders are processed within 5 business days.

All packages have tracking. 

Domestic orders are mailed with tracking and an average shipping time of 3 to 6 business days.

International orders are mailed with tracking and an average shipping time of 4 to 6 weeks. Some countries require Customs Fees. Please be aware, Genesis can not control your country's incoming customs fees.

Genesis is not responsible for lost packages due to theft, postal service errors, or address errors.

Genesis is willing to work with everyone to get your order to you as soon as possible with all resources available to us.

If you have any questions about shipping, feel free to contact us at: 

 reno@genesishandboards.com