Shipping policy

*Please note: This is a strange and unusual time. Shipping delays have increased exponentially and there is little genesis can do about it. We will work with everyone to get your order to you as soon as possible with all resources available to us. 

 

Most orders are processed and shipped within 5 business days. Any item that is customized with color, or engraving will require up to 10 days.

All packages have tracking. 

Domestic orders are mailed with tracking and an average shipping time of 3 to 6 business days.

All complete sets with US destination are shipped with tracking.

 

International orders are mailed with tracking and an average shipping time of 4 to 6 weeks. Some countries require Customs Fees. Please be aware, Genesis can not control your country's incoming customs fees.

Genesis is not responsible for lost packages due to theft or postal service errors.

 

If you have any questions about shipping, feel free to contact us at: 

 reno@genesishandboards.com